Shipping Policy

Company Information

Shenzhen Xianmaitong Technology Co., Ltd.

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Company Address
Unit 6B08, Block A, Building 1, Shenzhen Software Industry Base, Nos. 81, 83, & 85 Gaoxin South 10th Road, Binhai Community, Yuehai Subdistrict, Nanshan District, Shenzhen
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E
Brand
Elarvona™
 ELARVONA™ DELIVERY

From Order to Arrival

Clear Shipping Information for Your Elarvona™ Order

Getting connected-home technology to your door should feel clear and straightforward. This Shipping Policy explains how Elarvona™ prepares orders, calculates shipping charges, provides tracking, estimates delivery time, and handles common delivery issues.

Depending on product availability and destination, orders may be fulfilled through different logistics or fulfillment locations. This means transit routes and delivery timing can vary between orders.

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2–4 Business Days

Standard preparation time before your order is handed to the shipping carrier.

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$5.99 Flat Shipping

A simple flat shipping charge applies to orders under this shipping policy.

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Shipment Tracking

Tracking information is provided after your parcel has been prepared for shipment.

01

Order Preparation

After your order is submitted, it enters our fulfillment process. This stage may include order review, product preparation, packaging, and other steps required before the parcel is released to the carrier.

  • Standard processing time: 2–4 business days.
  • During holidays, New Year periods, promotions, or unusually high order volume, processing may take up to 5 business days.
  • Weekends and public holidays are generally not counted as business days.
02

Shipping Charge

Under this policy, Elarvona™ applies a flat $5.99 shipping fee to orders.

The shipping amount applicable to your purchase will be shown during checkout before the order is finalized.

03

Estimated Delivery Windows

Estimated transit time begins after the order has completed processing and has entered the carrier network.

Destination Estimated Delivery Time
United States 10–15 Business Days
Canada / United Kingdom / Australia 11–16 Business Days
Other International Destinations 15–20 Business Days
These timeframes are estimates rather than guaranteed arrival dates. Carrier conditions, weather, holidays, customs procedures, regional logistics, or other circumstances outside our reasonable control can affect final delivery timing.
04

Tracking Your Order

After your order has been prepared for shipment, available tracking information will be sent to the email address associated with your purchase.

  • Tracking may take approximately 1–3 business days to begin displaying carrier movement after a label is created.
  • A tracking number can sometimes appear before the first physical carrier scan.
  • Temporary gaps between tracking updates do not automatically mean the shipment has been lost.
  • International orders may pass between more than one logistics provider before final delivery.
05

Customs, Import Duties & Taxes

International orders may be shipped on a Delivered Duty Unpaid (DDU) basis.

This means customs authorities in the destination country may assess duties, taxes, brokerage charges, or other import-related fees before or after delivery.

  • Import duties and taxes charged by local authorities are the customer's responsibility.
  • Customs rules and thresholds vary between countries.
  • Customs inspection or clearance can affect delivery timing.
  • Elarvona™ does not control fees assessed directly by customs authorities or other government agencies.
06

Order Changes & Cancellation Requests

We begin preparing orders soon after they are received. If you need to request a shipping-address change or cancellation, please contact us as quickly as possible.

Requests should be submitted within 12 hours after placing the order.

✉ service@elarvona.com
Once an order has entered fulfillment or has been dispatched, we may no longer be able to cancel it or change its delivery information.
07

Damaged or Lost Shipments

If something goes wrong while your parcel is traveling to you, contact us with the relevant order and delivery information.

Package Arrived Damaged

If an item arrives damaged, please contact us within 72 hours of delivery and include clear photographs showing the product, packaging, and damage. After the issue is reviewed, an eligible damaged shipment will be arranged for a replacement at no additional product charge.

Confirmed Lost in Transit

If the shipping carrier confirms that your package has been lost during transit, contact Elarvona™ with your order and tracking details. Once confirmed, we will arrange a replacement without an additional product charge.

08

Delivery Information

Please review your delivery details carefully before submitting an order. Complete and accurate shipping information helps avoid unnecessary delivery problems.

  • Confirm the recipient name before placing the order.
  • Review street address, apartment or unit number, city, and postal code.
  • Make sure the contact email entered during checkout is correct.
  • Contact us promptly if you notice an error after ordering.
Shipping Support

Need Help Finding Your Elarvona™ Order?

For questions about processing, tracking, delivery, customs, or a shipment already in transit, contact us at service@elarvona.com. If the question relates to an existing purchase, include your order number and tracking number when available.

✉ Contact Elarvona™ Support