Payment Options

Paying with PayPal

If PayPal is selected during checkout, you may be redirected to PayPal to complete the payment using the options available for your account and region.

Paying by Credit or Debit Card

Eligible credit and debit card options may be available directly through our checkout. The specific cards and payment methods currently supported will be shown before you complete your order.

• Enter your billing details carefully and make sure they match the information held by your card issuer.
• Review your order total before authorizing payment.
• Card approval is subject to authorization by the issuing bank and payment processor.
• We do not ask customers to send full card numbers or security codes to us by email.

Currency & Order Total

Unless checkout clearly indicates otherwise, Elarvona™ prices and transactions are processed in United States Dollars (USD).

If your bank account or card uses another currency, your bank or payment provider may convert the transaction into your local currency. Exchange rates and any related conversion charges are determined by that provider, not by Elarvona™.

Payment Information & Security

Payment security is an important part of the checkout experience. Transactions are processed using the payment services and secure checkout technology made available through our ecommerce platform and authorized payment providers.

• Full payment-card details are handled through the applicable payment processing system rather than being requested through ordinary customer-service email.
• Payment information transmitted during checkout is protected by the security measures used by the checkout and payment providers.
• We recommend completing purchases only through our official store checkout.
• Never send your full card number, PIN, or card security code by email.

Payment Authorization

A payment may occasionally be declined, delayed, or require additional verification. This does not necessarily indicate a problem with your Elarvona™ account or order.

Common reasons can include billing information that does not match the card issuer's records, spending limits, fraud prevention checks, or authorization requirements imposed by the bank or payment provider.

Payment Confirmation

After a payment is successfully submitted, you should receive order confirmation through the contact information provided during checkout.

• Review your order details after checkout.
• Keep your order number for future support requests.
• If you see a payment authorization but do not receive an order confirmation, contact us before attempting repeated purchases.

Questions About a Payment

For questions about an Elarvona™ order, charge, or payment confirmation, contact our customer service team and provide enough information for us to locate the relevant purchase.

• Your order number, if available
• The email address used during checkout
• The date and approximate amount of the transaction
• A brief description of the payment issue