Return &Refund Policy
Shenzhen Xianmaitong Technology Co., Ltd.
Unit 6B08, Block A, Building 1, Shenzhen Software Industry Base, Nos. 81, 83, & 85 Gaoxin South 10th Road, Binhai Community, Yuehai Subdistrict, Nanshan District, Shenzhen
+86 20 8354 3992
service@elarvona.com
Xiong Xiaodong
24 Hours a Day, 7 Days a Week
Elarvona™ is owned by Shenzhen Xianmaitong Technology Co., Ltd.
A Straightforward Return Process From Request to Resolution
We want customers to understand what happens if an Elarvona™ purchase needs to be returned. This policy explains the return window, eligibility requirements, damaged or incorrect orders, exchanges, refund processing, and how to begin a return request.
Please contact us before sending any product back. Returns must follow the authorization and shipping instructions provided by our customer service team.
30-Day Return Window
Eligible return requests may be submitted within 30 days after you receive your order.
Approval Before Return
Contact Elarvona™ first and wait for return authorization and shipping instructions before sending an item.
Original Payment Method
Approved refunds are returned to the original payment method used for the qualifying purchase.
Return Eligibility
Elarvona™ provides a 30-day return period. The return window begins on the date your order is delivered.
To qualify for a standard return, the product should generally meet the following conditions:
- The item is in the same general condition in which it was received.
- It has not been used, worn, altered, or intentionally damaged.
- Original tags are included when the product was supplied with tags.
- Original packaging, components, and accessories are included where applicable.
- A receipt, order confirmation, or other proof of purchase can be provided.
Starting a Return
Before mailing anything back, contact our customer service team at:
✉ service@elarvona.comContact Us
Send your order number, the product involved, and the reason for requesting the return.
Request Review
Our team will review the information and confirm whether the item is eligible under this policy.
Follow Instructions
If approved, you will receive instructions explaining how and where the return should be sent, together with any applicable return label information.
Damaged, Defective or Incorrect Orders
We recommend checking your order shortly after delivery. If the product arrives damaged, appears defective, or you receive an item different from what you ordered, contact us as soon as reasonably possible.
Include your order number and a clear description of the issue. Photos of the product, packaging, shipping label, or visible damage may be requested to help us evaluate what happened.
Items That May Not Be Returned
Certain products or charges are not eligible for standard returns. Examples can include:
Exchanges
If you would prefer a different eligible product, the clearest way to complete an exchange is generally to return the original item through the approved return process.
Once that return has been accepted, you may place a separate new order for the product you would like instead. This keeps the original return and the new purchase clearly documented.
European Union — 14-Day Withdrawal Right
Where applicable to an order delivered within the European Union, customers may have the legal right to cancel or return an eligible purchase within 14 days without providing a reason.
Returned products should be in an appropriate condition and include the original packaging, tags where applicable, and proof of purchase.
Refund Review & Processing
After an authorized return is received, the returned product will be reviewed. We will then notify you whether the refund has been approved.
Approved refunds are issued back to the original payment method used when the order was placed.
Please allow up to 10 business days for an approved refund to be processed. Your bank or payment provider may require additional time before the credit appears.
Return Address & Shipping Instructions
A return must be authorized before it is shipped. Once your request has been approved, Elarvona™ will provide the applicable return instructions, including the address to which the package should be sent.
Sending an item to an address that was not provided as part of your approved return instructions may prevent or delay the return from being received and processed correctly.
Not Sure What to Do Next?
Contact us before returning your product. Include your order number, the item involved, and a short explanation of your request so our customer service team can provide the appropriate next steps.
✉ Contact Elarvona™ Support